This article guides you on managing customer inquiries and support as a seller and answering their relevant queries.

As a registered seller on Dealfair, you can access a user-friendly dashboard streamlining various aspects to make your seller journey easier. To handle customer inquiries and provide support, follow these steps:

• Start by logging in to your Dealfair account using your registered email ID.
• Once logged in, navigate to your personalized dashboard, typically on your screen's left side.

• You'll find a range of tabs within your dashboard, including buyers, sellers, conversations, and support.
• Under the "Conversations" tab, click the 'Chat' option to engage with your buyers and address their inquiries.

• The chat option is your primary tool for communicating with buyers. With this feature, you can keep in direct communication with your customers.
• Through this chat feature, buyers can contact you to discuss products, ask for changes before the order is dispatched, or seek assistance for any concerns or questions.

Utilizing the Dealfair platform's chat option, you can foster excellent customer relationships and ensure buyers receive prompt, personalized support.
This proactive approach allows you to:

• Address buyer inquiries swiftly, enhancing their shopping experience.
• Facilitate communication, making it easier for buyers to change their orders before they are dispatched.
• Resolve any concerns or issues, ultimately leading to higher customer satisfaction.

At Dealfair, we understand that efficient customer support is essential for your business's growth and reputation. Our platform is designed to simplify managing customer inquiries, ensuring that you can focus on providing exceptional service to your buyers.

By offering a direct line of communication through the chat option, we streamline customer interactions and empower you to provide top-notch support. We're committed to your success as a seller, and this feature is just one of the ways we support you in building a thriving online business.

So, whether you're helping buyers change their orders or addressing their questions, remember that Dealfair's chat option is your ally in delivering exceptional customer service.