Buyer Protection Policy

At Dealfair, we prioritize the satisfaction and security of our buyers. Our Buyer Protection Policy is designed to provide you with a worry-free shopping experience. Take a moment to familiarize yourself with our policy and how it brings satisfaction to the buyers.

We ensure that your payment is held securely until the item is delivered and you confirm its adherence to the specified details. Payment, for the product, will be initiated upon the buyer's rating of the received item or 24 hours after its delivery, whichever comes first.

You have a window of 1 day from the confirmed delivery date to request a return in case your parcel isn’t exactly what you expect. However, this request must be initiated before you rate the seller. After this period, all sales are considered final.

An item is eligible for return or refund only if it falls under the following conditions:

• The item is different from what is described.
• There is undisclosed damage to the item.
• The seller still needs to ship the item.
• Incorrect/missing item.

An item is not eligible for return or refund if the following conditions can be the reason for a refund:

• The item was accurately described in the listing.
• The item does not fit or has an odor.
• Change of mind.
• Return requests initiated after 24 hours.
• Return request made after rating the seller.
• Transaction conducted offline.

To maintain transparency, please rate the seller promptly after receiving your item. However, if you encounter any issues, refrain from rating and contact us through the app within 24 hours after confirmed delivery to initiate a return or other solution to make your purchase worthy. Kindly note that if the buyer does not provide a rating, Dealfair will automatically assign a 5-star rating to the respective seller.

We prioritize your safety. Be cautious about potential fraud or scams. If you suspect any fraudulent activity, contact us immediately at [email protected]. Never transfer money to unfamiliar entities or respond to scenarios that seem "too good to be true."

Dealfair is committed to providing you with a secure and enjoyable shopping experience. Our customer support team can assist you with any questions or concerns.